Guarantee on wallpapering: how it works

What does the wallpapering guarantee cover?

The guarantee covers defects that can be traced back to the workmanship. Think of a seam that comes loose over time, a strip that doesn’t adhere properly, or an air bubble that becomes visible later. If you notice peeling wallpaper seams, simply report them: that is what this guarantee is for.

These are exactly the points where craftsmanship makes the difference. Our wallpaper hangers butt the seams tightly together, not overlapping, and walk through the seams and corners with you at handover. The same goes for bubbles or blistering in wallpaper: the cause can almost always be traced back to the hanging itself.

The 1-year period applies to all wallpapering we have carried out, whether it is a single room or a whole home, and whichever type you choose: renovation fleece, glass fleece, woven glass fabric or other non-woven wallpaper.

If you have the wallpapering done in phases, for example the living room first and the bedrooms later, the period runs per completed job, from the date of that handover. That way you know for each room how long the guarantee lasts, even if weeks or months pass between the jobs.

What is not covered by the guarantee, and why not?

Damage with a cause other than the workmanship is not covered. Think of moisture or water from outside, a knock against the wall, renovation work after handover, or ordinary wear and tear. That remains the case even if the damage happens to occur on the same wall as the wallpaper we hung.

The same applies if you fix something to the wall yourself after handover, such as screws for a shelf or a picture. Damage caused by that is not a workmanship defect. If the defect was already there before you did anything to the wall, the guarantee still applies.

That boundary is not meant as a way of avoiding a claim. We always judge on the basis of what we find on site, not on a suspicion. If you yourself are unsure whether something is covered, simply report it: we will look at it free of charge before giving a verdict.

The best way to avoid disagreement later is at handover. We walk through the walls with you then, so that any points of attention are recorded straight away rather than being disputed months later.

How do you make a claim within the guarantee period?

Making a claim is simple and costs nothing. It takes four steps.

1. Get in touch. Via the contact form or by phone.
2. Describe the problem. Preferably send a photo of the spot, so that we can already make a good assessment of what is going on.
3. We schedule an inspection. Our tradespeople assess the claim on site, in the same way as at the original handover.
4. Repair under the guarantee. If it turns out to be a workmanship defect, we put it right at no cost, however long the repair itself takes.

You do not have to prove that the problem lies with the workmanship. We assess that. If a repair is needed, we schedule the date in consultation with your own diary.

Why can we give a fixed guarantee period?

Bouwsector België works with 97 in-house tradespeople on permanent contracts, 40 of them wallpaper hangers. Because they are our own people and not changing subcontractors, we know for every job who hung the wallpaper. That lets us give a fixed period that does not differ from one order to the next.

With an intermediary who brings in a different self-employed worker each time, that is harder, because the intermediary did not carry out the work personally. With us, the workmanship and the guarantee sit with one party.

The period is stated in the quote beforehand. You don’t have to ask for it, and there is no small print.

What happens to the guarantee if you sell, or for other work?

If you sell the home within the guarantee period, the guarantee does not lapse automatically. It is, however, in the name of the original client, not automatically in the name of the new occupant.

If you want to transfer the guarantee to the new owner, please contact us. We will then look at the options together. If the new owner has questions about the work, we will explain on request exactly what was done and when.

If you also have painting done alongside the wallpapering, a separate period applies to it. Interior painting carries a 1-year guarantee, just like wallpapering. Exterior painting carries 3 years, because paint outdoors has to withstand far more from sun, rain and temperature changes. If you want to hire a painter for this, they also come from our own team.

Who carries out the wallpapering this guarantee applies to?

The wallpapering is done by one of our 40 in-house wallpaper hangers. They hang renovation fleece, glass fleece, woven glass fabric and fibreglass wallpaper, supplied by Intervos, and then paint it in RAL 9010 or 9016, or in a colour of your choice.

A seam only holds well on a wall that is ready for wallpaper. That is why at the on-site survey we first check the walls, before the final price is fixed. That way you know beforehand whether anything still needs doing to the substrate, and no extra work lands on the bill afterwards.

When you apply, say which rooms and which type of wallpaper you want, and you will receive a free quote within 24 hours.

Prices exclude VAT. For renovating a home over 10 years old, 6% VAT usually applies.

Still choosing? Our wallpapering includes all the types we hang, each with its own price. And if you simply want to hire a wallpaper hanger, it starts with your request.